The Fayetteville-Manlius School District is an ISO 9000-certified school district.
ISO 9000 is the world’s most widely recognized quality management standards system, presenting guidelines intended to increase efficiency and customer satisfaction.
The district first became ISO certified in 2003, and in 2018, it moved from the 9001:2008 standard to the 9001:2015 standard. The scope of its certification covers the district’s support services areas: maintenance, custodial, technology, transportation, human resources and accounting.
“We are proud of our quality management system,” said William Furlong, F-M’s assistant superintendent for business services. “It enables us to consistently focus on our customers, which are our students, staff and community members. Our processes, risk analysis, customer satisfaction and continuous improvement focus are all features of a good quality management system. Continuous improvement is our goal.”
There is a national trend toward service organizations becoming certified, and more than 200 educational institutions across the country are ISO certified, according to the AASA, The School Superintendents Association, website.
F-M is likely the only New York state school district with ISO certification; however, with more than 50 independent registrars, statistics aren’t readily available.
F-M Quality Policy
F-M has established, implemented and maintains the following Quality Policy:
The Fayetteville-Manlius School District will maximize efficiency and effectiveness by using district resources to provide the highest quality of services to the entire school community and our customers. These efforts will support the district’s standards for academic achievement in order to realize the district’s mission and vision statements, and support management quality objectives, which are the foundations for F-M as being the school district of choice for families. We will commit to continually improving our instructional support services to meet the requirements that are applicable to our Quality Management System.
This Quality Policy is communicated and applied within the organization and is made available to relevant interested parties as requested.